Info and booking:
+372 5681 0800

Booking conditions

VALIDITY OF CONDITIONS

 

  • These booking conditions govern the relationship between the customer and the administrator of the website Aplus Carrent LLC for vehicle rental bookings made on the website www.apluss.ee
  • By making a vehicle rental booking on the website www.apluss.ee, the customer confirms that he/she has completely understood the booking conditions brought out below as well as the rental conditions and agrees with them

 

AVAILABILITY OF VEHICLES

 

  • Bookings are accepted for specific vehilce. However, in case of any unforeseen circumstances a specific vehicle may be replaced with another comparable vehicle without prior notice. This means, the availability of specific vehicle is not guaranteed at any time
  • Unforeseen circumstances include, but are not limited to overlap between bookings, a technical failure of the vehicle, total or partly destruction of the vehicle, delay of the return of the vehicle, etc.
  • Comparable vehicle is within the same price category as the booked vehicle or higher and/or in the same size category or bigger. For example: if the customer has confirmed reservation for Renault Clio or similar vehicle, then the specific vehicle may be replaced with other vehicle within the same price category (for example, Skoda Fabia) or bigger vehicle (such as Skoda Rapid)
  • In case the vehicle is replaced because of unforeseen circumstances, the price for the customer will not be changed
  • Aplus Carrent LLC will do everything to ensure the availability of the booked vehicle

 

BOOKING AND PAYMENTS

 

  • In order to confirm the booking, partial or full prepayment is required. Unpaid bookings are not valid and will be cancelled automatically
  • Partial prepayment is 10% of the total amount, but not less than one day rental fee
  • Following payment options are available on the website: Visa and MasterCard credit cards and bank links of Swedbank, SEB Bank and Nordea Bank (Estonian branches). It's also possible to pay with bank transfer on the basis of proforma invoice
  • Booking confirmation will be sent to customer's e-mail address that was used for booking. In some exceptional cases bookings may be confirmed over the phone. Bookings are usually confirmed within 24 hours on working days
  • If the booking is made less than 24 hours before the start of the rental, it may be impossible to fulfill your booking. In this case we strongly recommend to call us +372 5681 0800 before making the booking to confirm the availability of the vehicle and booking options

 

CHANGES TO THE BOOKING

 

  • Changes to the booking are allowed up to 48 hours before the start of the rental
  • Changes to the booking up to 48 hours before the start of the rental are free of charge, however, the total amount may change based on the changes made and according to the price list
  • Changes to the booking are possible in online-booking section of the website www.apluss.ee (login required) or by sending an e-mail to rent@apluss.ee

 

CANCELLATION POLICY

 

  • Cancellation of the booking is allowed up to 48 hours before the start of the rental
  • Cancellation of the booking is possible in online-booking section of the website www.apluss.ee or by sending an e-mail to rent@apluss.ee
  • If the booking is cancelled at least 48 hours before the start of the rental, the cancellation fee is 10% of the total amount, but not less than one day rental fee
  • If the booking is cancelled less than 48 hours before the start of the rental and/or in case of no-show, the cancellation fee is 100%, this means prepaid amounts are not refundable under any circumstances
  • If the booking is cancelled due to customer-related circumstances (such as, but not limited to the failure to present valid drivers's license and/or any other documents, absence of suitable credit card or lack of funds, submission of false information, etc.), the cancellation fee is 100%, this means prepaid amounts are not refundable under any circumstances

 

ADDITIONAL INFORMATION

 

  • If you have any quesitons, please contact us before making a booking by e-mail rent@apluss.ee or call us: +372 5681 0800

 

 

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