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Car rental general conditions

 

AGREEMENT

  • By signing a rental agreement the hirer confirms that he or she has fully understood the terms of the agreement and the general terms and conditions listed below, and that he or she agrees with the aforementioned terms.

  • By signing the rental agreement the hirer gives A+ Autorent the right to retain and process any data arising from the agreement (incl. for example, for credit check and physical and electronic surveillance of the assets of A+ Autorent)

  • By signing the rental agreement the hirer gives A+ Autorent the right to debit all fees and surcharges arising from the agreement from the hirer's credit card, debit card and/or to deduct them from the deposit

 

 

REQUIRED DOCUMENTS

  • Upon rental of a vehicle it is required to present a valid driving license and identity document (i.e., ID card or passport) and an appropriate bank card (Attn: Maestro cards are not accepted)

  • If the driving license is issued outside the European Union (EU), it may also be necessary to provide an International Driving Permit in addition to the license.

  • The vehicle may be driven only by the person named in the rental agreement, i.e. the rental agreement is also an authorisation document

  • For a surcharge, it is possible to add additional driver(s) to the rental agreement

  • The drivers named in the rental agreement must, at the moment of entry into the agreement, be at least 21 years of age and have at least 2 years of driving experience

 

 

RENTAL PRICES

  • Rental prices include value added tax, mileage corresponding to the selected period and price group, costs of regular maintenance, motor third party liability insurance and motor hull insurance, and 24 hour roadside assistance service cost

  • Rental prices do not include the cost of fuel

  • Rental prices are calculated according to the term of hire, i.e. a longer period is subject to a more favourable daily price, and vice versa. If the originally agreed term of hire is shortened, the rental prices are re-calculated according to the actual term of hire

 

 

INSURANCES

  • Rental prices include the cost of motor third party liability insurance

  • Rental prices include the cost of motor hull insurance (the hirer’s excess, depending on the vehicle, is € 200-3,000)

  • In case of vehicle theft, the hirer's excess is, depending on the vehicle, € 2,500-15,000, provided that the hirer returns the keys as well as documents of the vehicle to the owner. If the vehicle is stolen with the keys and/or documents, the hirer is responsible for 100% of the insured value of the vehicle

  • The excess is applied to each insurance case. Damages caused by different actions or events are deemed to be different insured events

  • The tyres and rims of the vehicle are not insured, and the hirer bears full proprietary liability for them (for example, in case of tire or wheel breakage, etc.)

  • The keys and documents of the vehicle are not insured and the hirer bears full proprietary liability for them (for example, loss or destruction of keys/documents, etc.)

 

 

TERMS OF PAYMENT

  • The estimated amount of rent (including selected supplementary services) is paid in advance before the start of the term of hire, but the final settlement will take place at the end of the term of hire

  • It is possible to pay by credit card, debit card, bank transfer (based on invoice) and in cash

  • Upon early return of the vehicle the prepaid amount of rent will not be refunded, unless otherwise agreed

  • If further use of the vehicle is prevented due to the hirer's acts, the prepaid amounts of rent are not refunded under any circumstances

  • The cost of each additional rental hour is € 5 - 50 / hour, depending on the vehicle. If the times of starting and ending the rental differ by more than 4 hours, the cost of an additional day of rental is added

  • If the hirer is late in the payment of rent or any other amounts arising from the rental agreement, the hirer undertakes to pay the owner interest on arrears of 0.5% on the outstanding amount for each day of delay

 

 

 

DEPOSIT

  • Upon renting a vehicle the hirer must provide a bank card which is issued to his or her name and which has a sufficient limit (credit card or a suitable debit card, i.e., Visa, MasterCard, American Express, but not Maestro)

  • Before the start of the term of hire, a deposit amounting to € 200 - 1,500 is booked in the bank card of the hirer. A+ Autorent reserves the right to request, if necessary, a higher deposit, depending on the user or the area of use. In some cases, we accept a bank transfer and/or a letter of guarantee as a deposit

  • The size of the deposit, depending on the area of ​​use of the vehicle, is calculated as follows:

- Estonia: coefficient 1.0

- Latvia, Finland: coefficient 1.5 (in case of luxury cars: coefficient 2.0)

- Lithuania, Sweden and other EU Member States: coefficient 2.0 (in case of luxury cars: coefficient 3.0)

- Non-EU Member States: coefficient 3.0 (luxury cars: as per agreement)

 

  • The deposit is used to cover possible future losses and/or settlements, and it is returned or offset at the end of the term of hire

  • In case of absence of complaints, the deposit is normally released within 3-5 working days. A transaction in the amount of € 0.01 (one euro cent) is made to release the deposit

  • The bank card holder is named in the rental agreement as the primary hirer (primary driver), whereas all the other persons are named as additional drivers (up to two additional drivers), if so requested

  • A+ Autorent does not accept deposits in cash

 

 

TERM OF HIRE

The terms of hire are calculated as follows:

 

  • Day = 24 hours

  • Week = 7 days

  • Month = 30 days

 

 

CONDITION OF THE VEHICLE

  • The vehicle is delivered to the hirer with a full tank, clean and in good technical condition

  • Upon vehicle delivery the state of the vehicle is recorded by making photographs thereof. Any defects are also named in the drawn-up agreement. By accepting the delivery of the vehicle and signing he agreement the hirer accepts the vehicle’s condition

  • Upon returning the vehicle, the condition thereof is recorded by making photographs of the vehicle, similar to the initial delivery

  • Possible new damages are detected by comparing the photographs

  • Upon returning the vehicle the fuel tank must be full, unless otherwise agreed

  • Upon returning the vehicle the interior of the vehicle must be clean, but the cost of washing the exterior and cleaning (vacuuming) of the vehicle is included in the rental price

 

 

MILEAGE LIMITATION

  • Rental prices include the mileage in accordance with the mileage indicated in the offer and/or the agreement

  • In case of limited mileage agreement, the following restrictions on mileage apply:

- Cars: mileage limitation of 250 km/day, but not more than 2,500 km during the term of hire or one month (30 days)

- Minivans: mileage limitation of 300 km/day, but not more than 3,000 km during the term of hire or one month (30 days)

- Luxury/sport cars: mileage limitation of 150 km/day, but not more than 2,000 km during the term of hire or one month (30 days)

- Motorcycles: mileage limitation of 150 km/day, but not more than 2,000 km during the term of hire or one month (30 days)

  • Upon exceeding the mileage limitation, a surcharge of 2€/km is applied (5€/km for luxury cars)

  • Upon request, agreements with unlimited mileage are available

  • Unlimited milage includes 4 times day milage limitation

 

 

USE OF THE VEHICLE

  • The hirer is obligated to use the vehicle prudently and in accordance with its intended purpose, and to return it in a condition equivalent to its condition before the term of hire

  • The hirer is obligated to comply with traffic rules, good practices and existing legislation

  • It is not allowed to smoke, use drugs or consume alcohol in the vehicle

  • It is not allowed to drive the vehicle outside Estonia without a prior written consent of A+ Autorent

  • It is not allowed to drive the vehicle on unpaved roads (other than official gravel roads), or on roads the soil or condition of which could jeopardise the vehicle’s wheel rims, tyres, hull mechanisms and/or hardware

  • It is not allowed to drive the vehicle on any racing track, to participate in any competitions, races, tests, etc. It is also not allowed to use the vehicle for driving lessons, paid passenger transport, transportation of dangerous substances, live animals, etc.

  • Upon technical failure of the vehicle, A+ Autorent offers a replacement vehicle wherever possible

 


THIRD-PARTY CLAIMS

  • All third-party claims caused by the hirer and/or users of the vehicle during the term of hire (such as traffic offenses, parking fines, parking tickets, vehicle handling fees, fines for speeding, etc.) are subject to compensation by the hirer and/or users of the vehicle also retroactively

  • By signing the rental agreement the hirer grants A+ Autorent the right to debit all parking fines, parking tickets, fines and other fees together with service charges arising during the term of hire from the hirer's credit card, debit card and/or to deduct them from the deposit

 

 

FINES

  • In case of a third-party claim, the hirer undertakes to pay a contractual penalty of € 15, plus the third-party claim (e.g., parking ticket, etc.)

  • In case of missing fuel, the hirer undertakes to pay a contractual penalty of € 15 plus the cost of the missing fuel

  • In case of losing a keychain, the hirer undertakes to pay a contractual penalty of € 25

  • For thorough cleaning of the vehicle’s interior (including waste removal), the hirer undertakes to pay € 25; for dry-cleaning of the vehicle’s interior, the hirer undertakes to pay € 200

  • For missing equipment or accessories of the vehicle, the hirer undertakes to pay a contractual penalty of € 100, plus the costs of replacement of the missing equipment as per price lists of vehicle dealerships

  • Upon loss/destruction of the vehicle’s documents, the hirer undertakes to pay a contractual penalty of € 100 plus the state fee in accordance with current legislation

  • Upon loss/destruction of the vehicle’s key(s), the hirer undertakes to pay a contractual penalty of € 100, plus the cost of replacement of the key(s) as per price lists of vehicle dealerships

  • Upon violation of the prohibition on smoking and/or use of drugs/alcohol in the vehicle, the hirer undertakes to pay a contractual penalty of € 200

  • Upon failure to return the vehicle on time, the hirer undertakes to pay rent for the period of delay based on a rate three (3) times higher than normal, but not less than two days’ rental fee based on the normal price list. In addition, the hirer undertakes to compensate to the owner for any economic damages caused by the delay

  • Upon use of the vehicle in violation of its intended purpose and/or upon imprudent use thereof (i.e., if the hirer does not use the vehicle according to the manufacturer's instructions and/or best practices), the hirer undertakes to pay a contractual penalty of € 1,000, plus all the costs of reinstatement of the vehicle’s pre-rental condition

  • Upon entrusting the vehicle to persons not authorised under the agreement, the hirer undertakes to pay a contractual penalty of € 500

  • Upon use of the vehicle outside the region specified in the agreement without the permission of A+ Autorent, the rental agreement immediately  terminates and the hirer undertakes to pay a contractual penalty of € 1,000, plus all the costs of returning the vehicle

  • Upon leaving the vehicle and/or the keys to a non-designated location without a prior agreement, the hirer undertakes to pay a contractual penalty of € 100, plus all the costs of recovering the vehicle and/or the keys

 

 

THE HIRER SHALL:

  • Return the vehicle at the time and place stipulated in the agreement

  • Keep and use the vehicle prudently and according to its intended purpose, and return the vehicle in the same technical condition

  • Not park the vehicle in a location where it is reasonable to expect that the vehicle would suffer from damage, theft or stealing

  • Before accepting delivery of the vehicle, study its terms of use and comply with all obligations arising from insurance contracts

  • Drive on paved roads only, unless the parties have agreed otherwise

  • Before driving (except before initial departure from the owner’s location), check the technical condition of the vehicle, incl. the condition of the tyres, the existence of engine oil and coolant, the working order of lights and steering

  • Only use the fuel specified in the agreement as fuel for the vehicle; return the vehicle immediately to the owner upon the emergence of even the slightest technical failure, or if the technical failure prevents or forbids further use of the vehicle, inform the owner of any defects immediately

  • Not allow the vehicle to be driven by persons without a valid driving licence of the respective vehicle category

  • Not drive the vehicle under the influence of alcohol or narcotics or psychotropic substances, and not allow other persons under the influence of the same substances to drive the vehicle

  • Not make changes or improvements to the vehicle

  • Promptly report any defects of the vehicle

  • Promptly notify of the impossibility of timely return of the vehicle

  • Take all measures to protect the interests of the owner and the insurance company upon an accident, vehicle damage, injury, theft or stealing during the period of use, i.e., identify the names of all parties and eyewitnesses involved

  • Not neglect the vehicle

  • Immediately report an accident, vehicle damage, injury, theft of stealing to the owner and the police and provide the owner with an explanatory letter within two days

  • In case of accident, fill in a form "Notification of traffic accidents"

  • Refill the fuel tank, unless the parties have agreed otherwise

 

RESPONSIBILITY OF THE HIRER:

  • Upon transfer of the vehicle the hirer acquires the liability for the destruction, loss or damage of the vehicle and the liability of the possessor of a major source of danger, not reimbursed by insurance. Upon damage caused by the hirer, the maximum amount of liability to the owner shall be the insured value of the vehicle

  • The owner assigns to the insurer the claim, arising from this agreement, against the hirer for damages, if the damages are caused by drunk driving or fraudulent conduct

  • The hirer is responsible for any claims which are associated with the vehicle during the term of use and submitted to the owner, including fines and claims for damages, unless the hirer proves that he or she did not give rise to such claims

  • The owner is not liable for any possible direct or indirect damages to the hirer if such damages are resulting from the lack of compliance with the conditions of the agreement

  • If the hirer has not immediately notified of any damage, accident, theft, stealing, or other non-compliance with the conditions of the agreement, the hirer must compensate for the damage caused to the owner by violation of the obligations

  • If the hirer has not returned the vehicle to the owner at the time and location stated in the agreement and there is no agreement on the extension of the term, the owner has the right to take all legal measures to recover the vehicle and demand payment of a contractual penalty

  • Loss of a key or a remote control or rendering unusable thereof;

  • The parties to the agreement deem the loss of a key or remote control to be the loss, theft or destruction of the key or remote control;

  • Upon loss of a key or remote control the hirer bears all expenses incurred in connection with the acquisition of a new key or remote control and replacement of the ignition, door lock and immobiliser and alarm system;

  • The parties deem the rendering of a key or a remote control unusable to be the rendering of a key or a remote control unusable as a result of chemical or physical counteraction, whereas the hirer is required to return to the owner the unusable remote control or key, which must be identifiable as the key or remote control of the vehicle;

  • If the hirer fails to return them, the key or remote control is deemed to be lost;

  • If a key or remote control of the vehicle is rendered unusable, the hirer bears all expenses incurred in connection with acquiring a new key or remote control, or with repair of equipment;

  • Upon return of the vehicle in an incomplete state, the hirer is responsible for the missing items or parts according to the vehicle owner's price list;

  • The parties to the agreement are not liable for any material damage caused to the other party by a strike, lockout or other labour-related problems, blockade, declaration of a state of war, or other force majeure circumstances that prevent the performance of the agreement, are not caused by the parties’ direct or indirect action or inaction, and that the parties to the agreement did not and could not foresee at the time of entry into the agreement

 

OTHER TERMS AND CONDITIONS

  • These conditions apply concurrently with the terms of the rental agreement. In any case of conflict between these conditions and the terms of the rental agreement, these conditions shall prevail (excl. the excess limits)

  • In all disputes arising out of the agreement the parties shall be guided by the current legislation of the Republic of Estonia

  • Upon technical failure of the vehicle, A+ Autorent will not reimburse the trip interruption costs, indirect costs, loss of earnings or other similar costs

  • A+ Autorent can not guarantee the availability of vehicles at any given time

  • A+ Autorent reserves the right not to rent a vehicle

  • A+ Autorent reserves the right to change prices and conditions without prior notice

 

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